One Solution
 Multi-faceted, Multi-tenant,
best-in-class
features,
you decide?

Construction Management Solution Circle

e-ServiceSuite provides the visibility into your business to find the information you need, when you need it, without having to dig through piles of paperwork.   Extraordinary value here, offering a mature, well rounded business service management suite that meets all of your service requirements.

 Visual Development,
Rapid Deployment,
best-in-class
features

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e-ServiceSuite workflow designed and developed using the Mendix App Platform environment.
Rapid development at its finest.

Service Desk

We balance the alignment and delivery of all Services within the needs of the business and its customers.
Yesterday, it was "putting out fires" in the enterprise, today its preventive planning and maintaining services critical to  business requirements.  Managing technology itself is a necessary component of any service management solution,   

Asset Management

Our Configuration Management Database (CMDB) provides for complete asset lifecycle monitoring (acquisition to retirement).  Whether you track fixed assets, consumable assets or facility assets the solution works for you, the way you do business.  Built in barcode integration offers easy location verification of any selected asset. 

Staff Training

Training management is built into the app.  This allows you to schedule and track staff related education attendance and performance.  Staff mandated (trade) certifications are monitored and provide advance notification of potential out-of-compliance issues.

On-demand Support

We support our solutions and are dedicated to solving problems, offering configuration advice and fielding requests for solution enhancements.  All activities that position our support services well beyond other commercial solution providers.

 

What do we provide?

e-Service Catalog

Service Catalog Facts

Dynamically configured and unique to a particular Tenant, our Service Catalog is customer oriented and uncommonly simple to use.  Customers demand service interaction that provides maximum exposure to their current issue while maintaining true user simplicity.  Customers, both internal and external can easily find and create issue tickets.

Service Catalog

Incredibly  Flexible

Turn-on-a-dime flexibility that supports creation and modification of configuration structural changes and processes as needed.  Re-usable process templates facilitate standardize data entry, usability and vital auditable data.     Knowledgebase information provides user self-help look-up, that in-turn helps to reduce call volume.

Service Management Modules

 

Business Relationships

Survey/Satisfaction Management

e-ServiceSuite Best in Class

Best In Class features

Features, modules and functionality built into our solution are all inclusive, meaning it is all available at a single price point. 

Service Management - User License: SAAS
Application:
e-ServiceSuite
Browser:
Support all popular browsers
Feature List:
Web-based Service Management Suite - includes 15 Service Management modules with Dynamic CMDB, Construction Management, Document Management, Training Management, Timecard Management, Notification Management, Visual Management, Chat functionality, Barcode integration and more...
Mobility:
Available on PC and Apple based hardware, Tablets and Smartphones

RATING:

4.6 ( 100 ratings )
Price: $59.00

Think it over, schedule a demonstration and "kick the tires" or use our contact page to reach out to us.

App Features

Mobile Time Management

Smartphone Mobility 

We provide app access to the mobile work force.  Let your employees create, complete and submit timecards from their mobile handset.

Automated Notification

Workflow driven notifications allow the two-way communication from office to staff to edit and resolve data entry issues.  Issues such as expense reimbursement require attached receipts.  The user can easily take a snapshot photo of a receipt, attach to a request and satisfy a receipt request.

Mobile Processing 

As the timesheet, expenses and mileage request proceeds through approval processes,  the user sees changes to their request in real-time.   Users may login at any time to review status changes and follow processing to completion.

Tablet Mobility

Service and Support personnel need application access. The tablet interface provides a convenient secure connection to verify support ticket information, check parts availability and a host of  other assignable app permissions.    Mobility support includes two-way customer notifications and responses.

Always Up-to-date

We provide "sand-box" access to allow for pre-release updates to our application.  This provides a functional interface designed to demonstrate the anticipated changes and offers our users a genuine ability to participate in application change design and adoption.

Chat Support

Communicate directly with your customer via built-in chat functionality.  Provide technical assistance and references to your solution knowledgebase for self-help information sharing.

Mobile flexability

Think it over, schedule a demonstration and "kick the tires" or use our contact page to reach out to us.

Construction Services

Safety

We tie all the diverse information flowing in from projects into a coordinated compliance effort.

Safety forms, site inspections
Site reports, permits
On/Off-site staff training, OJT
Document Management
Staff Certificate compliance
 Staff linked forms, certificates and training documents
Site Linked forms and documents
 

Documents

Our Configuration Management Database (CMDB) provides for complete asset lifecycle monitoring (acquisition to retirement).  Whether you track fixed assets, consumable assets or facility assets the solution works for you, the way you do business.  Built in barcode integration offers easy location verification of any selected asset. 

Staff Training

Training management takes on a new meaning when the employee's livelihood depends on specific trade certifications. Built into the app, staff mandated (trade) certifications are monitored and provide advance notification of potential out-of-compliance issues. Scheduler allows for both internal and external training possibilities.

Inventory

Monitor and track issuance of Safety-Designated Inventory. Integrated barcode recognition provides for easy asset control as items are issued (and recovered) to staff personnel.

 

Construction Support, what do we provide?

 

Safety Compliance

Resources you require to manage a Safety Compliance program.

 We help plan, process and manage your Health & Safety Compliance program. We tie all the diverse information flowing in from projects into a coordinated compliance effort.  Monitor and track issuance of Safety-Designated Inventory.
Integrated barcode recognition provides for easy asset control of safety equipment as items are issued (and recovered) to staff personnel.

e-ServiceSuite - Construction Management World

Near Miss Events

A Near Miss is an unplanned event that did not result in injury, illness, or damage but had the potential to do so.

Key Points

  • Incidents occur every day at the workplace that could result in a serious injury or damage.
  • A near-miss program may help prevent future incidents.
  • One problem that companies must overcome is the employee fear of being blamed after reporting a near miss.

Let us look at the accident pyramid adapted from Heinrich in Figure 1.Construction IT: Near Miss
 

The pyramid estimates that: for every fatal workplace accident, 3000 incidents did not cause any injuries. In other words, you are presented with 3000 opportunities to stop that fatality from taking place. Companies are not expected to and may not be able to ideally capture all the 3000 near miss events that occurred, given the volume of reports to manage. Just turning in and acting on 1% of that volume, would present companies with 30 opportunities to take corrective or preventive action.

 

 

Resource Management

Document management

 We define our construction document management system as the integral control and organization of all documents within our Construction Management Solution.  Monitor and track site inspection survey documents, work change orders and any type of important document that you wish to link to a site record. 

Construction plumberConstruction SurveyorConstruction PlumberConstruction electrical contractor

Staff Training

Training management

Let our Training Application - coordinate both internal and external staff training Schedule and monitor ToolTalks, by job site and/or by attendee.   Manage attendance and performance of staff training.  Training calendar offers a visual queue to help evaluate and coordinate education processes,

 

Construction Education

Certificate Management

Coordinate, Track, and monitor staff certification programs.
Notifications provided to flag personnel certificate or license renewal status issues. Triggered notifications may be preset to provide advance warning that a vital certificate/license is coming up for expiration & renewal

Are your Staff Certified

Staff certification is more then an award for completing a training program.  In many instances an employee's job performance and employ-ability rest on holding and maintaining a level of certification unique to a designated job skills.  Compliance and validation of certification rests with the employer.

Professional Staff Certification

 

 

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App Pricing

 

 

Videos

Solution Video Information

Are you ready to decide ?

Think it over, schedule a demonstration and "kick the tires" or use our contact page to reach out to us.

Screenshots

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